Welcome to Leadhive ("Platform"), operated by Leadhive ("Leadhive", "we", "us", and/or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our lead generation and management platform ("Services").
Who This Policy Applies To
This Privacy Policy applies to all users of the Leadhive platform, including visitors, customers, and business partners. Each business user is responsible for their own privacy practices and compliance with applicable laws and regulations.
Information We Collect
| Type of Data | Description | Data Retention |
|---|---|---|
| Account Information | We collect information when you register, including name, email, phone number, company details, and IP address. | Data can be deleted through your account settings. For legal and security purposes, we retain backup data for up to 12 months after deletion. |
| Usage Data | Information about how you use our platform, including interactions, preferences, and analytics data. | Retained while account is active and for analytical purposes. |
| Communication Data | When you contact us, we store your inquiries and support history, including email and contact details. | Retained for customer service quality and continuity. |
| Marketing Data | If you opt-in to marketing communications, we store your contact preferences. | Can be updated or deleted at any time via unsubscribe links. |
Why We Collect Information
We collect and process your information for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | To provide our core platform features and functionality |
| Platform Improvement | To analyze usage patterns and enhance our services |
| Communication | To send service updates, notifications, and relevant marketing materials |
| Legal Compliance | To meet our legal obligations and protect our rights |
How We Use Your Information
-
Core Services
- Managing your account
- Processing lead generation and management
- Providing customer support
- Enabling platform features
-
Platform Enhancement
- Analyzing usage patterns
- Improving user experience
- Developing new features
- Maintaining platform security
-
Communication
- Service notifications
- Platform updates
- Marketing communications (with consent)
- Support responses
Data Sharing and Third Parties
We share your information only when:
- Required to provide our services
- You have given explicit consent
- Required by law or legal process
- Necessary to protect our rights or safety
All third-party service providers are bound by data processing agreements ensuring the security of your data.
Your Privacy Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent
To exercise these rights, please contact our privacy team.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be notified to users, and continued use of our platform after such changes indicates acceptance of the updated policy.
International Data Transfers
We process data in Norway and the European Economic Area (EEA). Any international transfers comply with applicable data protection laws and appropriate safeguards.
Contact Information
For privacy-related inquiries, please contact us at:
- Email: privacy@leadhive.com
- Phone: [Your Phone Number]
- Address: [Your Business Address]
Supervisory Authority
You have the right to lodge a complaint with your local data protection authority. In Norway, this is Datatilsynet (The Norwegian Data Protection Authority).
Last updated: December 13, 2024